UCHE ARIGUZO

Managed front desk operations and client relations for a leading business school, ensuring exceptional service delivery and fostering strong stakeholder trust.

• Achieved a 92% customer satisfaction rating in 2024 by providing excellent service and timely, clear feedback to participants.
• Resolved 100% of customer (internal & external) complaints within 24 hours, significantly strengthening trust and enhancing customer experience.
• Maintained accurate records of customer inquiries in a dedicated database, optimizing follow-up processes for marketing and sales conversion.

Coordinated daily field operations and managed critical data for a healthcare services provider, contributing to strategic project planning and efficient resource allocation.

• Analyzed survey data and collated reports from field officers to track project progress, directly guiding strategic decision-making and optimizing project outcomes.
• Streamlined daily operational workflows by coordinating team activities and ensuring timely availability of field work materials, preventing delays and enhancing efficiency.
• Monitored field worker attendance and progress against goals, improving resource allocation and task assignment for the team.
• Served as a key liaison between stakeholders, facilitating seamless information dissemination and fostering effective collaboration for project success.

Managed documentation and production processes for academic programs, ensuring timely delivery of materials and enhancing program efficiency through meticulous quality control.

• Prepared and delivered lecture materials for faculties and students, ensuring timely completion of various projects and enhancing program efficiency.
• Conducted comprehensive quality checks on the organization's e-learning platform and reported findings, directly contributing to continuous course improvements and an enhanced user experience.
• Managed customer service inquiries via multiple channels and maintained comprehensive records of requests, ensuring effective follow-up and resolution for high client satisfaction.
• Utilized advanced software tools including Microsoft Excel, Word, Corel Draw, and Adobe Acrobat Pro for efficient document processing and service delivery.

Engaged in practical projects focusing on data entry, organization, and efficient management practices.

Undertook projects centered on data analysis and the creation of comprehensive reports.

Recognized as the top-performing fellow in the Impact Training Room Fellowship program.

Awarded for demonstrating exceptional leadership qualities during the Impact Training Room Fellowship.

Recognized for outstanding interpersonal skills and positive engagement within the Impact Training Room Fellowship cohort.

Awarded for outstanding academic performance during studies at Augustine University.